who is dealing with changes, will be always confronted with the phenomenon of resistance. "There is no change without resistance, "expressed it aptly Doppler and Lauterburg in their management classic" change management ". As changes are indeed something quite normal, and resistors are part of everyday management. It is to be expected that contact employees against certain orders, processes or results or by the context of the persons concerned of the change suggests resistance.
suspicious you should be, rather, if there is no resistance. Not the occurrence of resistance, but their absence is cause for concern - as opposition shows that it goes to something essential, the response is in the company interest. absence of the resistors, you fear that your change project is not important - or that no one believes in advance of its implementation.
If people are resisting anything useful or even necessary, press it into rule expressions of alarm or distress, the causes of these resistors are then in the emotional realm.
If you do not bring the problem to the language, there will be blockades: How are team members, rather than motivated to work on their tasks, appointments, unable to meet, breaking the fence or discussions unrelated to see problems that supposedly obsolete the schedule and the project goal unattainable. The team members articulate that although the need to change, but are not able or willing to formulate this objective need for change. The result is that the change project is moving forward and not the goals of change are at risk.
Join resistors on select executives often the way that time and task pressure to increase the team members - which intensified at the end of the back pressure only. Necessity would instead take a pause for reflection. For the fine art of change management lies not in heroic combat the resistance, or even want to break him ! Rather, is a good manager will find a way to use the resistance to the project goal: He takes the emotional undercurrent of energy that drives people to resist, seriously and understands how to channel that energy useful.
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