... and a feedback form? Do you know that? Again, a sheet is in the mailbox or an "Invitation to a special online survey" in the Inbox folder ... The first question is: Is it worth it?
It is surprising to me and also to note that today is still feedback systems were, "come on people," instead of being technically sound and professionally carried out and.
Here are some tips on how to be the typical 'traps' (
detail here):
first Full transparency about the purpose and goal Why should made a survey, a feedback system be introduced? To determine the current mood? demonstrate the need for medium-term change processes or to assess the impact of measures introduced? Reply they proactively the most common fantasy of the organization members: If only material for or against something or someone is collected?
second Genuine Commitment Is the organization willing to communicate the results of the survey / feedback of the open and initiate necessary changes without reservation? Or are there taboos, things that may be made in any case in question? Then before the start of the project is to examine critically whether a survey, a feedback system are the right tools at all.
need for an effective feedback is a certain maturity of the organization and the members - otherwise a lot of porcelain smash!
third A clear process for the entire feedback is certain: if you begin a structured data collection, raises expectations, that is to be used with the results. Therefore, it is imperative that the entire process, as when the first questionnaire will be distributed:
- How are the results accumulated as published?
- to when and how the feedback recipients to ask questions and give feedback encoder feedback personally? What workshops are held in which instrumentation to process the results?
- In what form should / must the feedback recipients react and how will the feedback giver informed? If the feedback linked to the assessment and compensation system?
- Which body / person manages the process and is available to answer questions? What support is available?
Both the appraiser and the appraised must be prepared for their task. The appraiser must be with the use of the instrument familiar. Typical errors (such as too lenient or too strict assessments) are avoided.
The constant monitoring of the "objects" of the survey / feedback of the (usually these are the managers), is of paramount importance! You should first of the results independently
To analyze in order to discover areas of personal action. first encountered
emotions and plot ideas are then reflected in the context of collegial consultation, supervision or coaching
. Only then will the presentation of the results (by whom and in what context?) Set and an individual "model of dealing" developed